Shipping Policy

Delivery Timeframes

Our delivery process is divided into two key periods:

• Processing time (24–48 hours) — order confirmation, quality inspection, and packaging.
• Delivery time (approx. 6–10 business days) — the time for your order to travel from our international shipping center to your delivery location.

USA / Canada / Australia: 6–10 business days. During holidays and peak season (Christmas, New Year, Black Friday, Valentine's Day): 10–15 business days. Shipping times don't include potential delays due to customs and duties.

Shipping Costs

Standard shipping (with tracking): Free. Insured delivery is included with all orders for added security.

Shipping Insurance Policy

We offer optional shipping insurance covering loss, theft, or damage to your package during transit, up to the value declared at purchase.

• Non-refundable: once purchased, shipping insurance is non-refundable, regardless of the shipment's outcome.
• Claims: contact us within 7 days of receiving damaged goods, or within 14 days for lost items, with proof of value and any photographic evidence.
• Exclusions: shipping insurance doesn't cover delays, consequential losses, or pre-existing damage not caused during transit.

For questions or claims, email info@plumafootwear.com. By purchasing shipping insurance, you acknowledge and agree to the terms above, including its non-refundable nature.

Track Your Order

You can track your order in real time on our Track Order page.

Order Modifications and Cancellations

Once an order is placed, it can't be changed or canceled — packaging and processing begin immediately upon receipt of your order.