Return Policy

Common Return Reasons and Solutions

• Arrived late — if your order arrives later than the promised delivery time (21 days), you're eligible for a $8 refund as compensation.
• Defective / quality issues — we'll send you a replacement pair free of charge.
• Doesn't fit (wrong size/color ordered) — you may return or exchange the product, but you're responsible for the return shipping fee.
• Changed your mind — you may return or exchange the product, but you're responsible for the return shipping fee.
• Wrong item received — we'll cover the return shipping fee, or send a replacement pair free of charge.
• Parcel damaged on arrival — we'll send you a replacement pair free of charge.
• Incorrect shipping information provided — please double-check your shipping details when ordering. Contact us immediately if you need to update them.

How to Return Your Order

1. Contact us — email info@plumafootwear.com within 30 days of receiving your order to request a return. Include your order number and the reason for the return.
2. Approval & return address — our team will confirm if your return is accepted and provide the correct return address. Returns are canceled after 14 days from acceptance if there's no response.
3. Prepare your return — securely pack the product(s) in the original packaging, including all accessories.
4. Ship the return — send the package to the provided address and share the tracking number with our team.
5. Refund — once we receive and inspect your returned item(s), we'll process your refund within 5 days using the original payment method.

Non-Returnable Items

• Pre-ordered products
• Items that have been used or are not in their original condition

Items purchased during promotional sales (including BOGO offers) can be returned, but are limited to a maximum of 3 items — this helps us manage inventory while still offering great deals.

Products Damaged on Arrival

If your product was damaged during transit:

1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.
2. Email the photos and a description of the issue to info@plumafootwear.com within 5 days of receiving your order.

We'll send a replacement product free of charge. If a second defect occurs, we'll issue a full refund.

Additional Information

Questions or need help? Email us at info@plumafootwear.com — our team is available five days a week (Mon–Fri) and will respond as quickly as possible. All returns must be approved by our customer service team before shipping; unauthorized returns won't be accepted.

Thank you for choosing Pluma Footwear. We appreciate your business and are here to ensure your satisfaction with our products.